Platinum Warranty

We stand by the superior quality of our massage chairs, and back that up with the best warranty policy in Australia.

For your peace of mind, Masseuse Massage Chairs is proud to offer a complimentary, industry-leading 5-year Platinum Warranty on our world-class range of massage chairs. 

Our comprehensive 5-year Platinum Warranty protects you against any manufacturer defects, for a period of 5 years, and covers:

1. reasonable fabric wear and tear through proper usage; and
2. motorised, mechanical and electrical parts.

If you live within one of our recognised metropolitan zones, you will also qualify for our exclusive at-home service!  Our qualified and experienced Service Technicians, who work exclusively with Masseuse Massage Chair products, will assist you in the comfort of your own home. We will cover the cost of any replacement parts required to fix your massage chair, as well as the technician’s labour.

Our 5-year Platinum Warranty:

a. covers the original purchaser only and is non-transferable; 

b. only applies when the Masseuse Massage Chair is purchased directly from Masseuse Massage or a premium authorised retail partner; and 

c. is not valid when the massage chair is purchased from a wholesale outlet or online hamper catalogue.

If your massage product:

1. has a latent defect; 
2. is damaged during shipment to you; or 
3. was sent to you in error,

kindly contact our Happiness Team on 03 9917 3443. They’ll be more than happy to assist you!

For full warranty terms and conditions, please see below.

We also offer an exclusive LIFETIME CARE WARRANTY

Please note: Our 5-year Platinum Warranty applies to all brand new massage chairs purchased from the 12th of September, 2023.

Terms and conditions

• Masseuse Massage Chairs Private Use Warranty 
• Masseuse Massage Chairs Commercial Massage Chair Warranty
• Masseuse Massage Chairs Accessory Warranty

For all warranty & service requests please fill in the Service and Repairs form

For warranty of products purchased before 12 September 2023 please click here