If you wish to return a massage product that contains a latent defect, has been damaged during shipment to you, or which has been sent to you in error, we request you contact Customer Care on 1300 054 554.
You do not need to pay postage again for items that were originally received faulty, damaged or in error. If you are returning a product because you have changed your mind, you are responsible for both the return postage and the postage for the new order.
Please use the original shipping box and protective wrapping, so the item can be returned undamaged.
How do I receive my refund? Your refund will be processed in the same way that you paid for your massage product. For instance, if you paid by credit card, the same credit card will be refunded.
Once the massage product is returned to us, Masseuse Massage will assess the condition and age of all returned goods prior to offering a refund, exchange voucher or repair. This may result in the massage product being sent away for assessment. If the massage product is not returned in ‘as-new’ condition, or is faulty or damaged due to inappropriate use, any refund, exchange or repair will be refused.
How do I reserve a replacement item? Before returning the massage product, please call Customer Care on 1300 054 554 to ensure the replacement item you would like is available.
Important notes: If you do not comply with any of the above terms we may, at our discretion, refuse to accept the return or provide you with a replacement or refund. We reserve the right to alter these terms and conditions at any time without further notice.
30 Day Money Back Guarantee: All 30 day money back guarantee items will be subject to a restocking fee of 6.5% of the item’s final selling price. The re-stocking fee covers costs incurred from processing the order, warehouse handling charges and other things like the cost of the chair being checked upon return by a trained engineer for preparation for another customer to use. This is a nominal fee as the total cost of the process is significantly higher than the re-stocking fee. Return shipping of the massage product must be paid for by the customer and any delivery and installation fees incurred upon initial delivery will not be refunded. The returned item must be shipped to the Masseuse Massage warehouse in Melbourne, Victoria. Please contact us at firstname.lastname@example.org or call us on 1300 054 554 to arrange the return of your goods. We are happy to advise you on the most cost-effective way to return your item to us.
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Please note: Due to the current circumstances regarding COVID-19, Masseuse Massage Chairs will currently be unable to accept any returns unless the item is returned un-used and in its original packaging. Masseuse Massage Chairs is dedicated to helping Australian’s live happier & healthier lives and hygiene is of the utmost importance. We hope our customers can understand this temporary change and support us through this difficult and uncertain time. We are all in this together.