How do I receive my refund? Your refund will be processed in the same way that you paid for your massage product. For instance, if you paid by credit card, the same credit card will be refunded.
Once the massage product is returned to us, Masseuse Massage will assess the condition and age of all returned goods prior to offering a refund, exchange voucher or repair. This may result in the massage product being sent away for assessment. If the massage product is not returned in ‘as-new’ condition, or is faulty or damaged due to inappropriate use, any refund, exchange or repair will be refused.
Important notes: If you do not comply with any of the above terms we may, at our discretion, refuse to accept the return or provide you with a replacement or refund. We reserve the right to alter these terms and conditions at any time without further notice.
30 Day Money Back Guarantee: All 30 day money back guarantee items will be subject to a restocking fee of 8.5% of the item’s final selling price. The re-stocking fee covers costs incurred from processing the order, warehouse handling charges and other things like the cost of the chair being checked upon return by a trained engineer for preparation for another customer to use. This is a nominal fee as the total cost of the process is significantly higher than the re-stocking fee. Return shipping of the massage product must be paid for by the customer and any delivery and installation fees incurred upon initial delivery will not be refunded. The returned item must be shipped to the Masseuse Massage warehouse in Melbourne, Victoria. Please contact us at [email protected] or call us on 1300 054 554 to arrange the return of your goods. We are happy to advise you on the most cost-effective way to return your item to us.
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Please note: To support the current government restrictions in place due to COVID-19, we unfortunately cannot accept any returns at this time. This is to protect the health and safety of our team, service technicians and our customers. This means all sales are considered final and refunds or further discounts will not be approved. Please understand our market leading comprehensive warranty has not changed and Masseuse Massage Chairs will still offer you peace of mind for a minimum of 3 years (for individual retail consumers). This change has only been put in place to respect the current government restrictions and to help flatten the curve. Your safety and that of our team and partners is our upmost priority. We hope this makes sense. We are all in this together.