Lifetime Care Warranty Terms and Conditions

Lifetime Care Warranty Terms:

1. Applies to the frame and foam of the Masseuse Massage Chair only.
2. Includes free replacement on all Masseuse Massage Chair parts (excluding labour) so long as they are still being produced by our factory. Note: parts have historically been available for our models for at least 15 years.
3. Covers the original purchaser only and is non-transferable.
4. Applies to metropolitan areas within Australia only.
5. Is only valid when the Masseuse Massage Chair is purchased directly from Masseuse Massage or one of the following premium authorised retail partners only:

• Beds for Backs (Victoria): Shop 6, 274-278 Whitehorse Rd, Nunawading VIC 3131
• Betta Home Living Leongatha (Victoria): 2 Allison Street, Leongatha VIC 3953
• Back To Sleep (Victoria): 313-315 Whitehorse Road, Balwyn VIC 3103
• Right Choice Mobility Craigieburn (Victoria): 39 Interlink Drive, Craigieburn VIC 3064
• Thriftway Furniture Geelong (Victoria): 181-185 Bellarine Hwy, Newcomb VIC 3219
• Bennett’s Furniture & Bedding - Glenorchy (Tasmania): 100 Grove Road, Glenorchy TAS 7010
• Bennett’s Furniture & Bedding - Kingston (Tasmania): 38 Mertonvale Circuit, Kingston TAS 7050
• Bad Backs (New South Wales): 1 Abbott Lane, Cammeray NSW 2062
• Vines Furniture One (New South Wales): 58 Oxide St, Broken Hill NSW 
• Sleeptime (New South Wales): Unit 12, 16 Bernera Road, Prestons NSW 2170
• Newcastle Adjustable Beds (New South Wales): Shop 5/305 Hillsborough Rd, Warners Bay NSW 2282
• Central Coast Adjustable Beds (New South Wales): 1/384 The Entrance Rd, Long Jetty NSW 2261
• Bad Backs (Western Australia): 1/174 Stirling Hwy, Nedlands WA 6009
• Massage Chairs Mandurah (Western Australia): Shop 11, 4 Guava Way, Halls Head WA 6210
• Forty Winks Cannington (Western Australia): 21 William St, Cannington WA 6107
• The Sleep Centre (South Australia): Shop 2/70 Dyson Rd, Noarlunga Centre SA 5168
• The Posture Care Chair Company (South Australia): 107 Sturt Street, Adelaide SA 5000
• Liberty Healthcare (Brisbane): 1774 Sandgate Road, Virginia QLD 4014
• Superior Lifestyle (Brisbane): 84 Parramatta Rd, Underwood QLD 4119
• Superior Lifestyle (Gold Coast): Australia Fair Shopping Centre Level 2, Shop 1034 42 Marine Parade, Southport QLD 4215

6. This Lifetime Care Warranty is not valid when the massage chair is purchased from a wholesale outlet or online hamper catalogue, or any authorised retail partner not listed above.
7. Does not cover use outside of the intended design.
8. Does not cover any damage resulting from failure to use the Masseuse Massage Chair in accordance with the relevant instructions manual and/or How To Videos for each model.
9. Excludes natural wear and tear on all man-made leather.
10. The original purchase invoice and evidence of 5-yearly “5-point Massage Chair Health Check” must be provided by the original purchaser in order to make a claim under the Lifetime Care Warranty.

5-point Massage Chair Health Check

A 5-point Massage Chair Health Check must be carried out by a Masseuse Massage Chairs technician, every 5 years, for the lifetime of the Masseuse Massage Chair, to maintain this Lifetime Care Warranty. This includes a safety check and service to the following parts of the Masseuse Massage Chair only:

• Track;
• Upper and Lower Back Mechanisms;
• Reflexology Rollers;
• Actuators; and
• Air Pump.

The cost of a 5-point Massage Chair Health Check is $299^# and must be borne by the original purchaser.

^# Cost is current as of the 12th of September, 2023 and is subject to change at the discretion of Masseuse Massage. If the chair requires additional technician time to complete, then the cost of this will be passed onto the purchaser. The purchaser will also be responsible for any additional servicing or repairs between or outside of the normal 5 yearly, 5-point Massage Chair Health Check.

Our Lifetime Care Warranty is current as of the 12th of September, 2023.

Masseuse Massage Contact:
Lemon Wedge Pty Ltd t/as Masseuse Massage (ABN 63 146 395 404) of 119 York St, South Melbourne VIC 3205 (Masseuse Massage) offers this Lifetime Care Warranty in these Warranty Terms in respect of new Masseuse Massage Chairs.

Tel: 1300 054 055 (Option 3)
Email: [email protected]