30 Day Money Back Guarantee

Masseuse Massage Chairs has been bringing Australia superior massage products for almost 15 years. We purchase only the best products from one of the world’s biggest massage chair manufacturers, whose quality is second to none. As a result of the hard work we have put in over the years, we stand behind the quality of our products with our 30 Day Money Back Massage Guarantee.

We have full confidence in our products and believe you'll be happy with your choice. With your satisfaction our priority, we whole-heartedly believe that your new massage product will exceed your expectations.

Can I return an item?

Our Money Back Offer policy is a "voluntary" policy in addition to your statutory rights. As such, we trust that all returns are made in good faith. If, however, Masseuse Massage Chairs has reason to believe that this policy is being abused or that a return is otherwise not being made in good faith for whatever reason, we reserve the right to refuse to accept any returns under this policy. Our decision is final.

Please note: All returned items will be subject to a restocking fee of 8.5% of the item’s final selling price. The re-stocking fee covers costs incurred from processing the order, warehouse handling charges and other things like the cost of the chair being checked upon return by a trained engineer for preparation for another customer to use. 

This is a nominal fee as the total cost of the process is significantly higher than the re-stocking fee. Return shipping of the massage product must be paid for by the customer. 

The returned item must be shipped to the Masseuse Massage Chairs warehouse in Melbourne, Victoria. Please email us at [email protected] to arrange the return of your goods and to obtain a Return Merchandise Authorisation Number (RMA). We are happy to advise you on the most cost-effective way to return your item to us.

Please note that all refunds are limited to the purchase price paid for the massage chair. No refunds will be given for delivery costs incurred by us and will be passed onto you.

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